[Resolved] Lenskart — bausch and lomb purevision lens
Gjgjigyasa on May 23, 2019
Hi, i have purchased baush and lomb true vision lens (4 packs of monthly disposable lens). I have started using them, but the quality is so bad that i get irritation in eyes every time i wear it. The sales executive from lenskart told me that i can wear them throughout the day and work on laptop as well. But the quality of lenses delivered to me is so bad that i cannot bear them for even 2 hours. My eyes get red whenever wear them and they cause # and irritation in my eyelids. I have been wearing lenses for 10 years now, i always prefer to buy from lenskart, but this is the worst product ever delivered to me.
Complaint marked as Resolved Jun 25, 2019
[May 23, 2019] Lenskart customer support has been notified about the posted complaint.
Verified SupportLenskart Customer Care's response, May 23, 2019
Dear Customer, Please accept our apology for this disappointment. We strive for efficiency and excellent service but it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding of this mistake. Please share your order details at [protected]@lenskart.in or you may reply here so that we can look into it and assist you with the same.
Verified SupportLenskart Customer Care's response, May 25, 2019
Dear Customer, We are sincerely sorry for the bad experience. We tried to help you but in the absence of your contact details, we could not reach you. We request you to share your order/contact details at [protected]@lenskart.in so that we can check the issue and assist you.
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