[Resolved] Lenskart — bed frame quality with no guarantee and replacement

Prini Kotian

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401202

I purchased almost 4 to 5 set of glass. I had issue for 2 pieces of glasses with very bad quality frame were provided.

Despite of one year guarantee specified while purchase, i am still not happy with your service at vasai outlet.

It is not even one year completion that the frame was broken. I am truly disappointed as its not value for money.

Moreover, when i tried to raise a complain to fix it, the service center replied "this particular frame has no replacement or repair".

Due to such bad experience, its for sure that i wont be henceforth purchasing such brand.

I hope you will take my request and look into such issue ahead of time.

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Oct 27, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2018

Lenskart Customer Care's response Dear Prini, we never want our customers to have an experience like this. We sincerely apologize for the inconvenience caused and we'll surely check into this. Kindly share your order ID/contact details so that we may assist you better.

Verified Support

Sep 24, 2018

Lenskart Customer Care's response Dear Prini, we are waiting for your details so that your complaint can be addressed properly. Kindly share your order ID/contact details so that we may assist you better.

Verified Support

Sep 25, 2018

Lenskart Customer Care's response Dear Prini, due to an absence of any response from your end, we are closing the ticket raised and we'll be glad to assist you once you share your order details/contact info. You may share the details by writing to [protected]@lenskart.in.