I purchased my spectacles at dr. As rao nagar centre during last week of june'19 which was delivered to me in the first week of july'19. When i received it, that was a defective piece and visited centre to return the same on 9th july and store manager was not available and executive mr. Ramchander told manager will call by evening. But unfortunately i did not receive any call. Such an irresponsible service. Now i want to know about the further process as what is to be done with the defective specs i received. Hope atleast today this matter will settle without my visiting to the store again.
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Aug 14, 2019
Complaint marked as Resolved
Lenskart customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2019
Lenskart Customer Care's response Dear Customer! Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can connect with you for better assistance.
Verified Support
Jul 10, 2019
Lenskart Customer Care's response Dear Ganti, we apologize for the inconvenience. We wish to inform you that we are unable to fetch your order details, therefore, we have marked you an email and we request you to share your order ID/conatct number with us over the email for better assistance.
Verified Support
Jul 10, 2019
Lenskart Customer Care's response Dear Ganti, we apologize for the inconvenience. We wish to inform you that we are unable to fetch your order details, therefore, we have marked you an email and we request you to share your order ID/conatct number with us over the email for better assistance.
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