[Resolved] Lenskart — broken frame

divyaverma15

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560035

I bought a frame a few days back, the frame initially didnt fit well and i gave it to them to fix it. They took some 10 days to give me the specs back which is more than the time it takes when i order afresh. After i got the frame. It has been just 4-5 days and one side of the frame snapped and my glass fell and broke off. I dont know what to do now.

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Jul 31, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

Lenskart Customer Care's response Dear Divya!! We sincerely apologise for the inconvenience that has been caused to you. We never want you to had such an experience with us.We would certainly like to look into the concern for you. Please share your order id so we can check the order details and assist you in a better way.

Verified Support

Jun 22, 2018

Lenskart Customer Care's response Dear Divya!! We request you to share your order id with us so we can assist you in the best possible way.

Jun 22, 2018

Updated by divyaverma15 Order code - [protected]

Verified Support

Jun 23, 2018

Lenskart Customer Care's response Dear Divya. Thanks for sharing the order. However, the order code you shared is hidden due to security reasons. It would be really great if you write us at [protected]@lenskart.in. We really appreciate your efforts.

Verified Support

Jun 24, 2018

Lenskart Customer Care's response Dear Divya, We tried to reach out to you on multiple occasions but were unable to do so, we are unable to pursue this further due to absence of details. Hence, we are closing this ticket as the order code you shared is hidden due to security reasons. It would be really great if you write us at [protected]@lenskart.in. We really appreciate your efforts.

Jun 25, 2018

Updated by divyaverma15 Where did you try to reach me. I didn't get any calls from you.