[Resolved] Lenskart — complaining about lenses

anurag29

from Delhi, Delhi

Address:

New Delhi, Delhi, 110059

Good evening,

My name is anurag and i bought your gold membership and 2 frames with blue ray lenses on a single day with order number - [protected] on date 05 aug 2018. From the second month i am facing issue with the lenses. My eyes were paining while working on a system but i ignored that. And now on the lens there are number of scratch marks however the executive told me that it was scragtchproof, dust proof and your advertisement shows the same. Now i am now satisfied with the product and want to return or change the lenses with some sort of quality.
This is my first ever purchase of spectacles from a brand and i am disappointed. Request you to take necessary action on my complaint

Was this information helpful?

No (0)

Yes (0)

Jan 21, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Lenskart Customer Care's response Dear Anurag, we are really sorry to hear that you are not getting proper vision through the eyeglasses which have been delivered to you, we will surely help you with the best possible resolution. Please allow us some time to call you an assist.

Verified Support

Dec 20, 2018

Lenskart Customer Care's response Dear Anurag! As per our telephonic conversation, we're glad that your issues have been resolved up to your satisfaction. Kindly write us back for any further assistance.