[Resolved]  Lenskart — complaint against lenskart staff

Address:

B-4/2, Mayur Apartment Sector-9, North West Delhi, Delhi, 110085

I purchased a pair of glasses for me from Lenskart store in Rohini Sector 9 Delhi(dc chowk) on 10 dec 2018 . The frame given by them was very loose and unfit to wear . Despite several visits to the store mentioned above to provide us a permanent solution, we were just ignored and given random excuses .AT last after complaining repeatedly they made a new frame for us but this time developed with faulty eyes number(not similar to mine). Now the spectacles given to me are totally useless as i cannot see anything as these are not made according to my eyesight . When i visited the store again to complain about the faulty spectacles, the staff made fun of me and said that your eyesight has degraded whereas our spectacles are fine. I visited my eye doctor yesterday and he also told me that there is some problem with the glasses given to me.I am attaching a copy of my invoice and eyesight number ordered by me vs number given to me. Thus i request you to take strict action against the staff and return my money asap . I have been harassed for so long now and wont suffer anymore .