[Resolved] Lenskart — complaint regarding unable to get the paid product | |||
I have purchased two products from lenskart on 11th june, 19. Among two i have received one product on time. Another one i would not receive as of now. I was reach out to the lenskart store, lenskart customer care & courier company wow express also, but not receive any right information about my product. Sometimes wow express assure i will get the product by two days, sometimes lenskart customer care said will get the product by 48 hours & yesterday i got to know from diamond plaza lenskart store that my product has misplaced. However, today is 14th day where i would forced to write a complain against this harassment. I have visited diamond plaza store also 2times but not get the solution as of now. Was this information helpful? | |||
Aug 1, 2019 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jun 27, 2019 Lenskart Customer Care's response Dear Shawna, please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding in this mistake. We would request you to share your order details with us at [protected]@lenskart.in so that we can assist you further.
Verified Support Jun 28, 2019 Lenskart Customer Care's response Dear Shawna! As requested earlier please share your order details with us at [protected]@lenskart.in so that we can assist you further.
Verified Support Jun 29, 2019 Lenskart Customer Care's response Our sincere apologies for the bad experience. Please write back to us at [protected]@lenskart.in with all the relevant details and we'll resolve it at the earliest. Please rest assured! We're here to help.
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