[Resolved] Lenskart — defective product

Pradeep Kundalkar

from Mumbai, Maharashtra

Address:

Lenskart Solutions Private Limited Property No. 29/24/2, 25/2/1, 30/4/1, 5/1, 6/1/1, 6/1/2. Revenue Estate of Village Begumpur, Khatola, Gurugram (06) - 122004, Bhopal, Madhya Pradesh, 462010

I have bought navy blue half rim rectangle large (Size-54) as per product id 124867 inclusive of lens package against your tax invoice no. 828 dated 06.04.2019 from your authorized shop m/s. Krk electricals and electronice, bhopal. But the frame of sun glasses has been broken even though it has been handling with proper care.
I therefore request you to register my complaint id defective product and arrange to replace by new frame.
Thanks.

Pradeep kundalkar
Mob: [protected]

+1 photos

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Aug 21, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2019

Lenskart Customer Care's response Dear Pradeep! We deeply regret the inconvenience caused to you. We understand your agony and we never intent that our customer faces any issues with our products/services. Further, we would like to inform you that breakage is not part of warranty however we will connect with you to assist you better.

Verified Support

Jul 21, 2019

Lenskart Customer Care's response Dear Pradeep, as discussed, the order has been delivered to you and the issue has been resolved now. Please feel free to write in case you need any further assistance.

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Comments

Pradeep Kundalkar

from Mumbai, Maharashtra

as desired, the images of broken product is attached.
i have not received any mail from you.
thanks.
pradeep kundalkar
mob. [protected]
email: [protected]@gmail.com