[Resolved]  Lenskart — defective product order reference #[protected]

Address:

Padmanabhanagar, 560070

I bought Carrera Matte Black rim Aviator frame from Lenskart few months before and just in couple of weeks I had issue with the screw it had on to fit side arm preciously it's right one. The screw has to get loose and I was not able to use spec because it was not fitting properly when I used to ware.
I went to the Lenskart showroom where ri bought this and they said they don't have a equipment to fight the screw and later some how they fixed it.
The problem repeated again in few days. I went to lenskart again and said I am not happy with this product as I have to come every now and then to fix it. After few more days right side arm of lense because screw has come out this time !
I aksed Lenskart to replace my product as I am certainly not at all happy with this.
They are not ready to do and they told me to send this to them through courier. I did it since they only arranged for pickup. The whole process they said goona take 2/3 weeks. It's been almost 3 weeks and now they are telling me that it will take 4 more weeks to process this. Literally they want me to wait for more than 45 days!!
Sometimes I wonder I made a big mistake buying in Lenskart who are least bothered about customers and their satisfaction.
I paid money and waiting from last 3 weeks looks like again 3/4 more weeks !!
It is inherent manufacturing defect for which both Carrera and Lenskart the seller should own up responsibility and redress the grievance immediately.