[Resolved] Lenskart — delay in service | |||
I have a power of -3 (myopia) and i used lenskart glasses for my eyesight, my frame got a bit loose, so i went to the nearest showroom of lenskart at supela, bhilai, raipur.The staff member asked me to leave my glasses the whole day&come the next day, i left them as said. The next day, i called them before going to the showroom, they told tat my glasses arent fixed (which just takes 2 mins). The next day i sent my friend to take the glasses, the staff again denied saying your glasses arent fixed yet, and they require another 24 hours . Glasses play an imp. for a student, i havent been to class since 3 days without glasses and i have been roaming around the showroom since past 2 days . If it was all about the money im ready to pay for the good service, dont do it for free and waste my time. I better not like to use the services or glasses from lenskart further . Please take an action . Was this information helpful? | |||
Jan 5, 2019 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Dec 02, 2018 Lenskart Customer Care's response Dear Prathima, Please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding in this mistake. We would request you to share your order ID with us so that we can assist you further regarding your concern.
Verified Support Dec 03, 2018 Lenskart Customer Care's response Dear Prathima, We would request you to share your order ID with us so that we can assist you further regarding your concern.
Verified Support Dec 05, 2018 Lenskart Customer Care's response Dear Prathima, We are waiting for your revert. We would request you to share your order ID with us so that we can assist you further regarding your concern.
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