[Resolved]  Lenskart — Frame n lens

Address:Mumbai City, Maharashtra, 400022
Website:www.lenskart.com

I had purchase 2 fame with lens on 02/02/17 order : # 2391800
Shipment code : # st5807113 invoice: # rst5805779
They had given me 1 years warranty of frame n lens but it change the frame shape it self and scratches on lens after 2-3 months now its not fitting on my face. I had check out there quality then i come to know that they provide very cheap quality frame n lens and take high price for the same. I had mailed them for this replacement but they neglect and said its not cover in the warranty. I felt that i had waste my rs 2700/- they use very cheap products and in quality and services they are 0. I request here to please provide me my refund or replace the frame with lens. Also requesting to you please do not purchase this products ever its fraud with us.
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Jul 17, 2017
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2017
Lenskart Customer Care's response
Hi Akki, we regret the inconvenience caused to you, please allow us some time to get this checked and we will connect with you shortly to assist.
Aug 18, 2017
Updated by Akkii
My Problem is not yet solved they give me commitment to resolve the problem either with the repair or replace but very worst services of lenskart. They called me and booked a appointment when a excutive come to my place he even don't know anything about my problem. he came for eye check up and when I told him for complain and replacement he don't even know about that but he co-operate to me said talk with customer care. if they will said to replace then he will replace on the spot but after talking with customer care same thing happened which is going on from the day i had raised a complain. it's not come in warranty n all stuff. As i had paid full money for the quality product but they provide very much cheap quality. here I had raised a complain because I wanted to inform all people that this company provide very cheap quality product and services so please think before you purchased. I Don't know what should I do now. because cheating is done with me.

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Recently I bought 2 glasses from lenskart one for myself and one for my mother. They made both the glasses with wrong power and charged me 7000, is that why I spent such a amount for such stupid service. How can you people be so careless ???

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