[Resolved] Lenskart — frame broken within 1 month o[censored]sage

Dev singh14072271

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi
Website:	Lenskart.com

I purchased my vincent chase specs and british optics glasses from lenskart district centre janak puri but they got broken within 1 month o[censored]sage and now it seems to be the duty of the company to get it repaired or replaced as it is under warranty i want the officials to take decision as soon as possible as i am facing a lot without the specs i have not used it more than 1 month and spend a hefty amount for buying so it seems to be the duty of the company to replace or repair it now i shall be highly obliged if you will help me in this matter i thereby share my order no along with phone number if nothing is possible please refund my money order number [[protected]] phone number [[protected]] or [[protected]]

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Jul 17, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

May 22, 2018

Lenskart Customer Care's response Dear Dev, Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can check the order details and connect with you for better assistance.

May 22, 2018

Updated by Dev singh14072271 please do it as soon as possible

May 23, 2018

Updated by Dev singh14072271 Please inform me about my product wether it eilpnbe replaces or refunded

Verified Support

Jun 09, 2018

Lenskart Customer Care's response Dear Dev, As per our telephonic conversation, we are extremely happy to know that you are satisfied with the resolution provided by us.