[Resolved] Lenskart — Frame broken within 1.5 month
Karve Nagar,pune, India
I have purchased 2 blue coat glass with frame from lenskart karve road, pune showroom in february. B it within 2 month, one of that frame broken. I had given that frame to showroom for repairing. But from last 25 days they are averting discussions and giving me every time a new reason. Although service was good while purchasing new frame, service afterwards is really not satisfactory.
Complaint marked as Resolved Jun 24, 2017
Received call from lenskart service team after submitting complaint.Replaced broken frame
[Jun 08, 2017] Lenskart customer support has been notified about the posted complaint.
Verified SupportLenskart Customer Care's response, Jun 09, 2017
Dear Nikhil, we apologise for the unpleasant experience. Please share your order number/contact number so that we can assist you better.
Verified SupportLenskart Customer Care's response, Jun 10, 2017
Dear Nikhil, thank you so much for sharing your order details. We will get in touch with you soon to discuss this further.
Verified SupportLenskart Customer Care's response, Jun 26, 2017
Hi Nikhil, as discussed, we are glad that your replacement order has been delivered and you are happy with the order. We value your association with us.
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