[Resolved] Lenskart — frame broken within 5 months | |||
Bought blulens with frame for the first time. The lens turned yellow in one month and the frame is broken by now. Hardly used for 5 months for computer use only. Sadly now there is no replacement option in app, whats the point in buying with a premium price?? I bought this for extended period o[censored]se not for a mere 5 months. I need a replacement or refund for this agony Was this information helpful? | |||
Jul 29, 2019 Complaint marked as Resolved They asked to mail the images of the lens to lenskart@support and after verification and under warranty conditions, lenskart asked to courier the specs back, I gave it to store in person and the refund was initiated after return Lenskart customer support has been notified about the posted complaint. Verified Support Jul 21, 2019 Lenskart Customer Care's response Hi Chayanika, We really apologize for the inconvenience caused to you. We will surely help you in resolving the concern in an appropriate manner. Please share your order/contact details at [protected]@lenskart.in so that we can check and connect with you.
Verified Support Jul 21, 2019 Lenskart Customer Care's response Hi Vighnesh, We really apologize for the inconvenience caused to you. We will surely help you in resolving the concern in an appropriate manner. Please share your order/contact details at [protected]@lenskart.in so that we can check and connect with you.
Verified Support Jul 22, 2019 Lenskart Customer Care's response Dear Vignesh, please share your registered contact number so that we can resolve your concern.
Verified Support Jul 23, 2019 Lenskart Customer Care's response Dear Vignesh, We are really sorry to inform you that due to privacy reason your order id is not reflecting to us publicly. Hence, we would request you to share your order details at [protected]@lenskart.in.
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