[Resolved]  Lenskart — item id : 11985532 // complaint

Address:	New Delhi, Delhi, 110041
Website:	www.lenskart.com

I have ordered Black gunmetal full rim cat eye vincent chase eyeglasses Item No: 11985532 from Paschim Vihar store for my Mother on 7 July 2018 in scheme one plus one.

I have received the same item first on 11 July 2018 (Wednesday), just after receiving I opened the case found the wrong product which was not mine and not even I ordered, it was not matching the product I ordered. Additionally I found the product was damaged, The eyeglass case was damaged, and the screw tightener also damaged. In summary whole packet was damaged. it is so irritated that Lenskart delivering the wrong product without Quality check.

I went to the Paschim Vihar store and showed the item, the executive raised complaint in front of me and reordered the product, I accepted the apologies.

again on 12 July 18 (Thursday) Paschim Vihar store Executive called on my registered number and asked OTP I passed him and he reordered the product 3 time (including the first order).

on 13 July 18 (Friday) the store executive again called and ask for OTP to reordered the product. I dint pass the OTP.

I am not suppose to be pass as I already agreed for Lenskart Mistake 2 times and this was the 4 time they failed to ordered the product.

it is very much painful and irritated.

Very bad service I experienced first time with Lenskart, I am a regular customer of Lenskart and the service provided me through Paschim Vihar store are very bad third class service.

One of the store executive is telling me " Sir if you cant help us how do we order the product"
What I am suppose to do, I should leave everything and play OTP OTP game... Nonsense..

I already helped by not raising any complaint and allow you to order my product 3 Times... I dont hanve this much of patience... and no one should..

I have ordered the item for my mother she is helpless as its an eyeglasses not the sunglasses you fools..

I want compensation on it .. I am not suppose to pay a single paisa for the worst service of Lenskart and Paschim Vihar store.

I want half of the amount refund in my bank account earliest as a compensation or I wil take this matter to the higher level.

Paschim Vihar Store manager : Mr. Deepak
CSE : Mr. Vinay.