[Resolved]  Lenskart — Lenses ordered on 6th september not yet dispatched

Address:New Delhi, Delhi
Website:www.lenskart.com/

Order not dispatched after one month Order No : [protected] I ordered 6 pairs of contact lenses(bausch and Lomb) from lenskart and had given delivery address wrongly by mistake. I contacted them to modify the same and they took 10-15 days to modify that and they took in a Return to origin(RTO) request a month back. I am in dire need of the contact lenses as my old pack has already expired and these people haven't done anything to dispatch it to chennai from Dehi. Poor service and I am moving consumer court soon.
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Complaint marked as Resolved 
Verified Support
Oct 13, 2015
Lenskart Customer Care's response
Dear Renold, we have arranged an urgent delivery of the product as we have received it from the courier end.
Oct 15, 2015
Updated by Reno88
I have gotten a mail like this today :


"Hi Renold,

We are afraid to inform you that we are unable to reship your order. You need to place a new order using store credit, kindly confirm the same so that we can give your store credit.

For faster resolution, please login to our New Customer Support Widget ( Orange coloured ) tab available on the left hand side of our website and let us know your query / concern in a simplified manner.

Happy to help
Akash Verma
Resolution Officer"


who is this Akash Verma and why is he speaking like a mad guy? You guys will certainly face the consequence for this.
You have played enough with my order. I have mail proofs to sue you now. Thanks for them.

I 'll make sure that you learn a good lesson on how to treat customers.
Oct 15, 2015
Updated by Reno88
what the hell is the meaning for this mail?

"Hi Renold,

We are afraid to inform you that we are unable to reship your order. You need to place a new order using store credit, kindly confirm the same so that we can give your store credit.

For faster resolution, please login to our New Customer Support Widget ( Orange coloured ) tab available on the left hand side of our website and let us know your query / concern in a simplified manner.

Happy to help
Akash Verma
Resolution Officer"

I have lost the little hope that was left in me that you would deliver my lenses. And that has also gone now after this mail . I have enough mail proofs now to sue and teach you a good lesson.
Oct 17, 2015
Updated by Reno88
Hello @ above Lenskart??

Urgent delivery of my product? I think you must be joking. Look at your date of posting: Oct 13, 2015 and Today is Oct 17th 2015. I haven't gotten even an update on delivery. Why are you making me more and more frustrated? I promise that I will never ever order anything in the future on lenskart. Awesome customer experience I have gotten . Thanks for that.
Verified Support
Oct 19, 2015
Lenskart Customer Care's response
Hi Renold, we apologize for the inconvenience caused. However, can either place a new order for you or refund you the payment . Kindly share your alternate contact number so that we can do the needful as when we tried calling your registered contact number it said invalid number.
Verified Support
Oct 23, 2015
Lenskart Customer Care's response
Hi Renold, we would like to inform you that your online refund has been processed from our end. For any further queries kindly feel free to contact us.
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