[Resolved]  Lenskart — lenskart purchase reference no [protected]

Address:Mumbai City, Maharashtra, 400053
Website:Lenskart

I am absolutely disappointed with the quality of frames being sold by Lenskart. I purchases a Vincent Chase reading Glass from lensKart 2 months back and the frames have broken in to multiple pieces.

I took the frame with the pieces to the Lenskart outlet I purchased from, the person informed me that he will send it to their work shop for a feedback. In two days he calls back to inform me that they breakage is due to my imporper handling (breaking in to 5 pieces). The plastic used is so inferior that the frame breaks, just to add that the lens is perfect, the frames are the only one which are brittle and just breaks off.

Very bad experience, will not buy from Lenskart any more and would suggest people to stay away from this company selling inferior quality products.

I purchased for a total value of Rs.5000 plus, but regret that I did that. I got cheated, I suggest people to not get cheated by Lenskart.
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Feb 16, 2019
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2019
Lenskart Customer Care's response
Hi Varadraj, we apologize for the unfortunate experience you had with us. We ensure you that we will get the issue highlighted by you with the product checked with our respective team and assist you with the best possible resolution. We will be calling you to assist you in details.
Complaint comments 

Comments

After successful completion of payment selected my frame.. provided power.. now at the main process of delivery, status is showing ON HOLD because you guys stocked out.. seriously? Instead of lenscart I'm suppose to go nearest opticals .. atleast they could have clearly told us that we don't have this frame..

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