[Resolved]  Lenskart — lenskart showroom m.s mahadev and company shop no 891, partap road near bombay house moga punjab 142001

Address:Moga, Punjab, 142001

It is sorry to say that till date the issue has not been solved to the customer satisfaction. The details of incidences after the email registered by the customer are as under:
1. An email sent on dated 06.02.2020 dated 10.42am explaining my grievance,
2. A call received from [protected] lenzkart.com and mr mayank sharma listened to my grievance and assured for redressal.
3. On dated 07.02.2020 i received my discount voucher through email.
Gift voucher code: cbdiw19-[protected]-hk1gb amount 2102 rs
4. On dated 10.02.2020, again customer experience team mr mayank sharma took me on conference call with local moga store employee to sort out the issue. But mr rakesh store employee told that manager is on leave and only he can help. On deliberation of the issue, he neither showed any apology nor was he interested in listening my complaint. Again i conveyed my displeasure to mr mayanak who also got to know about attitude of the employee over conference call. Mr mayank also assured to arrange a apology call from store manager.
5.in the mean time on dated 08.02.2020, i received a text meassage from lenzkat stating that being a gold member i would get a 50% off on one pair of john jacobs and vincet chase
Code: off50-feb-c04a-iexa8 valid upto 15th feb
6. On dated 13.02.2020, mr manjinder the store manager called from number [protected] at 10.33am and apologized for whatever happened. I again conveyed my whole experience with lenzkart. When i asked him about to use of both vouchers i. E. One diwali 50% discount voucher received through email on dated 07.02.2020 and another received through text message on dated 08.02.2020. He explained me as follows:
If i buy any product of vincet chase or john jacobs suppose amounting rs 4000/- then through code received through text message i. E. 50% off till 15th feb then amount shall reduced to rs 2000. Now another diwali discount voucher 50% can be applied which will further reduce the amount to half i. E. Rs 2000 to rs 1000. But diwali voucher was amouting rs 2102 hence remaining amount i. E.[protected]Used as discount) shall be lapsed because it is one time use.
So basically i would get rs 4000/- shopping in amount rs 1000 after application of both code.
7. I got convinced and he confirmed the same calculation again to which i thanked him and told him that i would purchase something.
8. On 13.02.2020 itself, my wife visited the at 3.00pm and showed mr anjay present at store both the codes. He again told that both code can not be applied on one product. She called me up and i called mr manjinder at 3.06 pm and 3.14pm to resolve the issue. Then he told me that both codes can not be applied to same product.
9. I was again shocked that in the morning itself he confirmed about using both codes and also gave an example to make me understand. Within few hours he changed his statement. Also he misbehaved over phone with me and told "do whatever you want to do". I told him that on your calculation itself i told my wife to visit the store. She had to face such inconvenience in visiting the store, stayed there for half an hour in anticipation of resolution of matter but totally disappointed after store rejected to apply both codes at the same time. But in vain.
10. So basically from where my grievance started, i am back to same point after a period of 7 days. Initially also store manager misguided and made fool out of me by saying that rs 2102 i. E amount of discount voucher can be fully used on any amount of shopping but later on told me that can be used fully only on shopping of double amount. I was trying to get away with the confusion created by store manager within these few days but i again i was misled my mr manjinder told that both codes can be applied on a single product but again store did not apply it.
11. Earlier only i was harassed rather this tile my wife also became the victim of whole misunderstanding and has to waste her time and energy to visit the store in anticipation of some cheap shopping as promised by mr manjinder over phone.
12. So this way i feel cheated and being manipulated by lenskart showroom. I made a purchase for the very first time through lenskart to begin my association in hoping of good future. But in the first time itself, lenskart such as big and renowned name has left its customer feel cheated and misguided. I being an educated youth of the country would not expect such unethical behavior. Since at the time of purchase they promised me the discount voucher, i opted for gold membership and even ordered two pair of glasses. If they would have guided me properly and with honesty, i would have only purchased a single pair of glasses and not have even opted for gold membership.

13. I strongly condemn this type of action and would request to enquire the matter and punish the defaulters for misconduct and misguiding the customer again and again. I think mr manjinder himself is not aware of policies of company and misunderstanding the discounts options and is not able to handle the customer. That is basically ruining the image of company.

14. As already on receiving call from customer experience team mr mayank, i kind of thought to just normalize the matter but again mr manjinder tried to dupe me and this time i would not forgive him and entire team if my concerns are not redressed immediately.

[protected]
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Mar 19, 2020
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2020
Lenskart Customer Care's response
Dear Parul, We sincerely regret the hassle. We will definitely get the details checked and will connect with you at the earliest.!
Verified Support
Feb 17, 2020
Lenskart Customer Care's response
Dear Parul! We tried to connect with you, however, we couldn't connect. Further, we have already shared the feedback with our relevant team and your order has been already placed with order number [protected] via DTDC AWB # V71580235 and V71580462. We will make sure that the same will be delivered soon.
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