[Resolved]  Lenskart — lenskart the amount not refunded.

Address:	560037
Website:	www.lenskart.com

Order no - [protected]
Order placed on:[protected]
Compalaint #5933344

I ordered a spec on 8-apr, made payment via online banking.
However, as the specs size was not correct and even the vision was not clear. I had to return the order.
However, the amount that i paid while ordering is yet not refunded.
I contacted the customer care 3 times
1. On first chat, i was conveyed that it takes maximum of 5 working days, (I contacted them 24th apr).
And i was informed that the amount is processed for refund.

2. On 7th day i again contacted them. I was told that it might take maximum of 10 days. So advised me to hold on till then.

3. Again on 9-may, i again contacted customer care. On 9-may, i was again informed that the refund was processed on now the executive said that the amount will take 24-hours more to get refunded.
Its now 12 days and the refund is yet not processed.
And also the complaint number mentioned above is closed saying refund done.

Its more than 40 days and still the refund is not received.