[Resolved] Lenskart — no product reliability, no customer service

Paras Dattani

Address:

New Delhi, Delhi

May : my father ordered glass (https://youtu.be/jnTog4WTWPE)
Jun : frame broke simply
July : reached lens-cart. Promised replacement
Aug : leadership changed the mind. No replacement now.

The company has non reliable products. Their glasses are low quality than you get outside in local stores. They claimed as un-breakable but later they got broken with normal use. They are cheaters and their policies are suitable for somalia or pakistan type of company.. If you are indian and has indian expectations, this company will not fulfill.

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Sep 17, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2019

Lenskart Customer Care's response Dear Paras!! We request you to consider our sincere apologies for the inconvenience caused to you. We wish to inform you that we are rigorously working on your concern and we assure you that we will get it resolved in the best possible way.