[Resolved] Lenskart — no refund initiation and cancellation of prepaid order without intimation

Preetip48

from Tiruchirappalli, Tamil Nadu

Address:	Pondicherry, Puducherry, 605007
Website:	Lenskart.com

Order is expected to deliver on 3-1-19 post several mail i got one executive on chat, who confirmed that the order got cancelled as on 2nd and i have to accept store credit. When i said no mail, no message or call has been made regarding this. He said due to power cut order cancelled by mistake. Why will i accept their stupid store credit? Doesn't it clearly reflect they are taking consumer money and putting in their pocket. I want my money in actual payment mode and compensation for the mental harassment caused on priority.
Order no [protected]

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Feb 13, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

Lenskart Customer Care's response Dear Preeti, We apologize for the inconvenience caused to you. We are here to assist you with the best possible resolution. We will contact you to discuss your concern and assist you accordingly.

Jan 04, 2019

Updated by Preetip48 No resolution provided till now neither the refund has been initiated

Verified Support

Jan 13, 2019

Lenskart Customer Care's response Dear Preeti, We would like to inform you that the refund has been completed from our side. We hope that you're satisfied with the provided resolution. We tried to connect with you however call couldn't connect. In the same reference, we have sent you an email as well. Please feel free to write us back if you need assistance we will glad to assist you further.