[Resolved] Lenskart — Not received specs yet | |
I ordered 1 on 1 specs under gold membership on 25th match. Order delivery date was on 29th march and i have given my home address for delivery as i am not there at lenskart shop location. Lenskart executive placed my order in front of me by giving home address but my both specs delivered at lenskart store on 2nd april. Since then i am calling everyday at lenskart store to deliver my specs at my hone location but first they lied that delivery boy has picked up your order on 4th april so i asked for tracking id and delivery boy number but they told that delivery boy’s phone number is off they will give me on next day. I called again but they said the same thing. I am calling daily twice a day and they are lying and yesterday they said specs are yet at store. Pathetic service by lenskart, they don’t even know how to manage the customer service. I will not going to use lenskart after this pathetic service and never recommend any of my family, friends to use lenskart. Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Apr 14, 2021 Lenskart Customer Care's response Hi Sakshi! At the outset, we are extremely sorry for the bad experience you had and we would definitely want to get this right for you. Please share your Order id/Mobile number and we shall proceed with the resolution.
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