[Resolved] Lenskart — not receiving the product even after 14 days

Gaura Chaturvedi

from Delhi, Delhi

Address:	110007
Website:	Lenskart.com

I've placed an order of 2specs (Order: #[protected]) on 29th november 2018. Initially i got 1specs, but it's power was wrong. I had given it for replacement and was told that i will get it by 6th... But it was delayed. The second specs was supposed to be delivered before 8th december, but i haven't received it yet. Everyday since last 3days the store is telling me that it will be on the store within a few hours, but it has not yet arrived. Today they told me it will be delivered at my home (Even took the home address) but even now it is not delivered. This is really unprofessional behaviour by lenskart and its staff and i need someone to look into this asap. Also, i'm getting messages of getting rs2001.18 money back in my lenskart wallet due to delay, but i want this money back in my bank account as i would not be using lenskart ever again, so i do not need lenskart cash. Please deliver my specs asap and return this rs2001 to my bank account.
Thanks.

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Jan 11, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Lenskart Customer Care's response Dear Gaura, Please accept our apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. Again, we're sorry for the delays and frustration associated with your recent purchase. You are very important for us and we appreciate your business. We will surely look into this and get the issue sorted for you at the earliest.