[Resolved]  Lenskart — Not refunding payment

Have paid amount 1566.55 rs via google and payment was successful but lenskart .com didn't confirm the order and denied that they didn't get payment . but after confirming my Kotak Mahindra bank and Google pay that amount was credited
into lenskart account . i have shared all receipt/Proof with lenskart but still denying for payment refund .
If I file charge back bank required lenskart statement because it’s an upi payment .