[Resolved] Lenskart — offer coupons delay

Nivedhitha M

from Chennai, Tamil Nadu

Address:

600089

I purchased 2 specs with 50% cashback offer on dec 3rd..in the outlet they said i will be receiving a mail regarding the coupons within 15 days.. After 15 days i called the outlet and queried them as i didn't received any mail from them.. They said i will take 30 days.. So then i waited again.. Still now i didn't get any mails as it exceeded the time limit they said... Im worried that whether they applied the offer for my order or not... Please look out for this.. The outlet i purchased is in k. K. Nagar, chennai. My order number is 4997032. Will i get the coupon's or not?

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Feb 23, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2018

Lenskart Customer Care's response Dear Nivedhitha!! We sincerely apologise for the inconvenience caused to you. We request you to allow us some time so that we can check this concern and connect with you so that we can assist you in a better way.

Verified Support

Jan 20, 2018

Lenskart Customer Care's response Dear Nivedhitha!! We request you to share your contact number with us at multiple times so that we can discuss regarding your concern about the Gift voucher. In absence of any response, we are not able to pursue this further.Please connect with us for any assistance required.