[Resolved] Lenskart — Order cancelled by lenskart salesmen rohini store without notifying us
Delhi, Delhi, India
Yesterday 12 may 2016 I have bought rayban sunglasses rb3025 and John Jacob sunglasses with rayban. We are looking for one sunglass which is rayban but salesmen of lenskart said that if you will buy another sunglass with rayban then you will get extra discount on both items. So that we bought both and he said that he will deliver the items at your home after 4 days. But in the evening my husband received a call from rohini store lenskart that your order has been cancelled. They have cancelled my order without notifying us. We have made the payment through card and have the bill with me as well ashe said that don't tell it about to customer care and you said that you have cancelled the order. I just want to knw if they Dnt want to sell the products then why lenskart stores are opened in every location. This is fake store and we didn't received money back in my account. I want my order. I didn't advised anybody to go And buy anything from this store. People are lier. I want my order I have the bill as well
Complaint marked as Resolved Jun 27, 2016
Verified SupportLenskart Customer Care's response, May 13, 2016
Hi Shaarlie, we deeply apologize for the inconvenience. Please provide us with your contact number/email ID/order number as this will help us to serve you better.
Verified SupportLenskart Customer Care's response, May 15, 2016
Hi Shaarlie, please share the order ID so that we may assist you better. Awaiting your reply. Regards, Lenskart.
Verified SupportLenskart Customer Care's response, May 16, 2016
Hi Shaarlie, we tried to call you on the registered number. Since the person on the phone asked to call back in the evening, we would do the needful.
Verified SupportLenskart Customer Care's response, May 26, 2016
Hi Vikas, as per our telephonic conversation, you may visit the store on Saturday. We will assist you to place an order and get you a discount of Rs.1000. We are hereby closing the ticket and marking it as closed. Please feel free for any assistance. Thank you!
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