[Resolved] Lenskart — order cancelled through representative but lenskart claiming to delivered this.
Na, Delhi, India
SaSatya12319 on Jan 11, 2019
Hi, i placed an order for spectacular on 29th dec 18 and forget to select add power. However i immediately contacted them and they cancelled my order and sent email for refund. Placed another order on 30th which was delivered to me but now they are claiming order was not cancelled and both spectacular delivered. Showing fake proof of delivery. Their currier guy deny to deliver on 1st jan and said he will deliver my order on 3rd. So i went at dwarka more to pick up my spectacular and it was handed over to me inroad near icici bank. Only one packet of second order received by me. Since first one was already cancelled. However i called up that currier guy using my brother phone on that day becoz my phone was not charged. Delivery boy dint ask for my i'd or take any signature and deliver on products.
I called lenskart for the status of refund of my cancelled order but they said both order were delivered. After that they called my brother number and since i used that number at first place to track currier guy and my brother was busy. So they have started claiming that both packet was delivered. Since he was not aware about anything related to spectacular or orders. He denied. My brother called me to find the reason for the order and lenskart call. However i was in office. So i could not take his calls. He kept getting calls from currier guy and lenskart on that days so. Finally he blocked that currier guy number and said he does not know satya prakash and asked them to stop disturbing him since he was in office too.
However when i called lenskart again i was asked to wait since investigation was going on. After 5-8 days they send the order delivery receipt to me. It's add salt to my injury. There were not my number and even they put name as sagar mishra and brother number into that receipt and even fake signature was there.
I challenge them about the fake signature and ask them to provide the refund for the email which i got after cancellation. But they called my liar and he even misbehaved over the call from currier company. Lenskart is not able to take any action against currier guy and said it was delivered. Lenskart kept saying it was delivered to my brother i said that i don't know who sagar mishra is. My brother name is satya sagar mishra. However he kept saying he is on facebook and he took delivery. However he never went to sign or take delivery. I just took his phone to call currier guy frlor delivery. They are disturbing my brother by calling him while he is in office and he stopped responding them and tell them he does not know satya prakash mishra.
Now my 1195 rupees in lenskart pocket and even there were not spectacular delivered for that order. What the hell i do with power less spects. They are calling me liar after taking 1195/ rupees.
I have their order cancellation emails. Fake delivery proof. Even though they are playing with me and not refunding my money.
Even their currier guy did not deliver the second order at my home and i had to go 15km to pick my spectacular for second orders but still they are claiming both order delivered
Complaint marked as Resolved Feb 13, 2019
[Jan 12, 2019] Lenskart customer support has been notified about the posted complaint.
Verified SupportLenskart Customer Care's response, Jan 13, 2019
Hi Satya, we have already shared the relevant information and the proof of delivery with you. We are already following up with you on the Case ID 7552736 where you have raised the complaint on Facebook. Hence we would request you to connect with us over there any further clarification required.
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