[Resolved] Lenskart — order not delivered yet shows delivered on website

Anjali Sobhani

from Delhi, Delhi

Address:

110092

I ordered 2 spectacles from lenskart.. One of them was delivered the next day.. The other was never delivered.. I spoke to a lot of customer service reps who did not help.. Even the manager disconnected the call and never called back.. I have been calling them since last 4 days.. All they tel me is to wait.. I have not got the order yet.. And these people do not help me.. My money is gone.. And the order is still not here.. Customer service is useless cz they do not even have a proof of delivery..

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Oct 3, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2019

Lenskart Customer Care's response Dear Anjali!! Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can check the order details and connect with you for better assistance.

Verified Support

Aug 21, 2019

Lenskart Customer Care's response Dear Anjali! We wish to inform you that we have shared the feedback with the concerned team and moreover, we have added an LK cash + of Rs.580 in your wallet which you can use in your future purchase with us.

Verified Support

Sep 02, 2019

Lenskart Customer Care's response We are glad that the issue with your product stands resolved now. Hence, we're closing this ticket. Please feel free to revert us back if you need any assistance, the concern will be reopened and we will glad to assist you further.