[Resolved]  Lenskart — pathetic customer service - did not receive replacement of glasses

Address:

Padwal Nagar Road No 8, Wagle Estate, Thane, Maharashtra, 400604

Dear team,

It has been more than 50 days that i have raised an issue/ticket at lenskart, rmall (Mulund) for the replacement of glasses that i purchased from delhi.
The glasses became hazy and yellowish after few days o[censored]se.
The service at mulund is so pathetic and unacceptable that i still did not get my glasses back.

The store manager amit gaikwad is just making false promises stating that it will be done in 3-4 days. Today was the 6th or 7th time that i personally went into the store asking for the replacement but to no avail. He is making the same excuse about some pending approval for the last 5 weeks.

Whats even more disgusting that he constantly says that he will call to give me the update, but his call never arrives.

I would like quick resolution to this issue. Please help.