[Resolved] Lenskart — pathetic service | |||
I got my eye check-up done at the lenskart store in the ECX Mall of India, Noida and ordered specs as per their suggestion. They said it would be delivered in 3-4 days time. When I came to pick my specs, it was not the frame that I chose and they were absolutely clueless what to do. They kept searching for the frame that I selected which even I couldn’t remember now. I had to ask for a refund as they had no solution to offer. It was a total waste of time, also such a pathetic service! People should rather go to an eye specialist and get it done, not to a lenskart store for sure! Was this information helpful? | |||
Aug 25, 2019 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jul 18, 2019 Lenskart Customer Care's response Hi Chayanika, We really apologize for the inconvenience caused to you. We will surely help you in resolving the concern in an appropriate manner. We will get back to you shortly after getting your details checked.
Verified Support Jul 25, 2019 Lenskart Customer Care's response Dear Chayanika! As per our telephonic conversation, the refund has been credited in your bank account.
| |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
1643
Pending
238
Resolved
1208
View all 1643 Lenskart reviews & complaints
+91 99 9989 9998
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
View all Lenskart contact information
Post your Comment