[Resolved] Lenskart — payment successfully made, but they deny that.

rathishsr

from Thiruvananthapuram, Kerala

Address:

New Delhi, Delhi

Hi,

My name is rathish. I made an order via lenskart for about rs.1676. I made the online payment through the upi payment mode that they provided. After i made the payment, they deny that the payment was made at all. I have also submitted the receipt for proof for them. They still do not agree and keep sending me options and links to make repayment.

Attaching screenshots and proof documents for the same.

+4 photos

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Apr 16, 2020

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2020

Lenskart Customer Care's response Dear Rathish! Please accept our apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. We will surely look into this and get the issue sorted for you at the earliest.

Verified Support

Mar 09, 2020

Lenskart Customer Care's response Dear Rathish! As per our telephonic conversation, we're glad to know that you are concern has been resolved and you are satisfied with the delivered product. Please write to us back for any further assistance.