[Resolved]  Lenskart — physically and mentally harassment

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir.
I purchased my eyeglasses from lenskart store located in noida gip mall shop no 10. Order number:[protected] on 4th jan.2019. I got home delivery of it on 7th jan 2019. After getting my eye glasses i tried it but feels uncomfirtable so i calles lenskart tool free number there its customer executive stated me to visit the store from where i purchased my eye glasses. I immediate went to the store and tell them my problem. After examine my spects they said due to their fault the powers in lenses has put wrong and i have to submitt my eyeglass and within 3 days i shall get it replaced. After 4 days i called them and asked about my replacement they said it will take 4 days more i said you already know that my eye sight is so weak and without spects i am having so much problem, but they repeated the same words, so i called on lenskart toll free number there mr. Sanjay kumar who attended my call said me that your spects that you have purchased is out of stock and we cant say when they can give it to me. I said that your store is saying in 4 days he said no they are saying wrong. I said that you are not understanding my problem so many days have passed and i had not yet got my eye glasses and you all already know that my eyesight is so weak that i cant see properly. Then mr sanjay said you can get your money refundedm i said this is not the excuse your comapny it means doesnt care for the health of its customer.
Sir please it is my humble request to you please provide me justice as i am suffering physically and mentaly pain due to this company, my eye sight is very weak i cant do anything without my eyeglasses but the comapny and store is showing very lathargic attitude.
Hope to get justice

Regards