Lenskart — Pickup of the return product not done yet and no response for emails sent about the status

Hi Team,

On Feb 7 2020, I have raised return request and it was accepted as per policy. And the pick up was suppose to dome by 48 hours. But neither the pick nor any refund done for the order Id [protected]. I have raised several emails to pick and confirm on the status. But no response for my email on feb and mar 12. After that Due to covid I was not getting any update from lenskart and whenever I try to connect them over phone or email no response. I emailed lenskart on feb, mar, aug, nov and dec this month I somehow connected over call. Executive jotsna over call said pickup will not be done straight way without even updating me on the pickup status and not providing response to my emails. Please find attached all the pickup and return details and no response for my emails from lenskart for the continuous follow up.

I request you to please pickup the product and process for refund.

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Lenskart customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2021
Lenskart Customer Care's response
Dear Prithviraj, we duly regret the hassle you've faced. We will surely get the details checked and we'll update you at the earliest.
Jan 02, 2021
Updated by Prithvirajp
Hi lenskart,

I have raised for return or replacement on the same day itself when the product received as the quality of lens were not fulfilled. Its antiglare anti scratch, blucut were not at all in the lens I checked in two eye hospitals as well they said the lenses are of poor quality. I purchased fully loaded blu cut lenses that is most premium lens available in lenskart. But that itself not having good quality. Please looking into ASAP and return and refund or
if you are sure that you can replace with high quality lenses do it. But ensure you are processing quality lenses not Comprising quality. If that is not also not meeting the quality. Processes refund. Eye lenses are health issue. Please take care of it with your products.

Jan 07, 2021
Updated by Prithvirajp
Hi consumercomplaints team,

I havent get any resolution from lenskart yet. Could you please help resolve this and take it forward?

Jan 17, 2021
Updated by Prithvirajp
Hi consumercomplaints team,

I still now got no update from lenskart. Please help take forward the issue and let me know if anything I have to do from end.

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