[Resolved] Lenskart — poor delivery record. 21 days since order and payment but glasses yet to receive | |||||
I placed an order for a bifocal and a reading glass on 26 th December 2017. Made full payment as required. Received my order on 6th/7th Jan 2018. Power was higher by 0.25 dioptre. So it was sent back for rework. It is 21 days now since placing of order and payment and I am yet to receive my order. daily telephone calls to the Lenskart Store on MG Road Pune, polite staff, but no answers. Their in-house processes are broken. They are too centralised. They have good customer facing staff, but a third rate back office. Go ahead and use Lenskart if you want to wait 10 /12 days for order fulfillment and repeated vendor follow up. They keep on advertising their low prices, but there are many Stores In Pune who match Lenskart prices and with great service. Maximum 3 days for delivery of bifocals and a day for normal reading glasses. This is first hand information - I ordered a pair from a Sacred Heart Wanaworie shop in Pune as I was having trouble without my glasses, and I got my order executed in 3 days for both glasses. In short. NOT RECOMMENDED Was this information helpful? | |||||
Feb 25, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jan 16, 2018 Lenskart Customer Care's response Hello! Our sincere apologies for the bad experience you had with us while using our products and services. We would like to make things better for you. Please share your order details with us for better assistance.
Verified Support Jan 17, 2018 Lenskart Customer Care's response Hello! Please share your order details with us for better assistance.
Verified Support Jan 18, 2018 Lenskart Customer Care's response Hello! Please share your order details with us for better assistance.
Verified Support Jan 19, 2018 Lenskart Customer Care's response Hi! As there has been no response from your end since past few days, we hereby, are closing this case of yours from our end.
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 2 Comments | |||||
Comments
I had booked and tested eyes at my residance in December 2017. After the test the number allotted +1.75.
i am facing problem when i got rechecked i found that there was no change in my number. Just to make your profits my number was increased.
i am facing problem when i got rechecked i found that there was no change in my number. Just to make your profits my number was increased.
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Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
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Name SHARAD SRIVASTAVA. Order Number [protected]. Date of Order 26th Dec 2017
INVOICE NO. #INVSHR2297265