[Resolved] Lenskart — poor quality product

Tarik Sheth

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400092

I had bought frame for my child in dec 2017 which has no issue the other one bought in jan 2018 had started damaging with in month and issue was rubber on frame breaking from both sides which was the replaced in march but the another frame i got in replacement is started giving same problem with in six months and issue when i complained about same they said i broke it with teeth... How rediclous it is... And my frame follws under warranty of one year... When product was sold it has been informed about warranty but when ask for replacement they blame us...

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Oct 21, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Lenskart Customer Care's response Dear Tarik. We are sorry to know about your experience with the product. Please share your order number or contact details so that can proceed with the concern. Be assured that we are here to assist you with the predicament you have.