[Resolved]  Lenskart — Poor refund policy(Asked for refund through NEFT but received store credit instead)

Address:	New Delhi, Delhi
Website:	lenskart.com

I purchased 2 boxes of contact lenses(1 right, 1 left) Order ID [protected] from lenskart.com . I paid for the product through cash(COD). Lenskart sent me an incomplete order so I returned it and opted for NEFT refund. But instead Lenskart gave me store credit. I sent a mail to their support team and they told me that they have heard my complaint and will get back to me within 48 hours. They gave me a vague reply that I am not entitled for a refund through NEFT. When you open their site they say that they have a no questions asked return policy. But in reality Lenskart has a very poor support staff. When I used real money to pay for the product I should be entitled to receive that back in the form of real money instead of store credit. Why will I ever buy another product from the site as I have received such a poor response from them? And they have taken my real money which I now can't use for some other useful purpose.