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[Resolved]  Lenskart — product not delivered but lenskart claiming it to be delivered

I ordered an eyeglass from lenskart online on[protected] with the order id: [protected] for ₹ 3484.
Still i am waiting for the product but lenskart is claiming, that it has been delivered already.
After i asked for the proof of delivery, lenskart provided a fake one. It's been quite a some time now. No help from customer care advisor also. Hope this platform helps..
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Complaint marked as Resolved Mar 13, 2019

Complaint Status


[Jan 27, 2019] Lenskart customer support has been notified about the posted complaint.
Verified Support
Lenskart Customer Care's response Jan 28, 2019 We apologize for the inconvenience caused. We'd never want you to experience something like that.we will be getting the details checked and contact you shortly.
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    Lenskart
    Customer Care Service
    Customer satisfaction rating
    82%
    Complaints
    972
    Pending
    128
    Resolved
    755
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
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