[Resolved]  Lenskart — product stocked out after payment paid for the order through card.

My product was stocked out after 12 hours of me paying the full amount on the app. I also hold a gold membership, i tried reaching out to you via your app customer care and also through call but the ivrs said that customer care is unavailable. Please help me resolve this problem.

This is unacceptable as you took my money and on the app the products i ordered are still available i can add them to my cart again.

If there is any sort of misunderstanding, then pls clarify.
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Jun 22, 2019
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
May 17, 2019
Lenskart Customer Care's response
Dear Venkatachalam! We aim at maximum customer satisfaction & it seems that we have fallen short on this occasion. This is never intended from our end and we assure you that we will surely sort it out. We will be connecting with you shortly for better assistance.
Verified Support
May 19, 2019
Lenskart Customer Care's response
Dear Venkatachalam, We will definitely assist you with the best possible resolution. Please share your contact number so that we can connect with you to assist.
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