[Resolved]  Lenskart — putting support requests on public url

Website:

lenskartinc.freshdesk.com/support/home

This is bit technical and i hope lenskart team listens to me and acts on it diligently. I recently purchased specs from lenskart pune. While i have no reason to complaint about their service or quality of specs, i have a serious concern on the way they handle customer requests sent on their support email id.

Lenskrat has tied up with a customer request management company called freshdesk that has its own tool to track and manage customer support requests. They have taken the system online on the internet.

The issue is that with every support mail received, they create a public url that is accessible to any and everybody who knows the url. All information that you shared with them thru support email is then just transferred as online content.

So in case i shared my address, order number, name and mobile number in support request mail, everything is now online available for anyone to view at a public url.

This is freshdesks stupid idea to allow users to view and track their tickets online without logging in and in fact this is breach of confidentiality.
While the url contains hashes and the chances that search engines shall index it is relatively less but cannot be eliminated. Tomorrow search engines might develop more complex algorithms to penetrate such part of the public internet.

Lenskart must stop this insensitive practice immediately.