[Resolved] Lenskart — received wrong product

Jitendra Malkar

Address:

Bangalore, Karnataka

I purchased two eyeglasses from lenskart jeevanbhima nagar banglaore shop. On 25th january 2018. One is vc e10281-c2 and other one is vc14477-c1.
Order id is [protected]. Today i went to collect my eyeglasses at your jeevanbhima nagar shop and found that you people have delivered one eyeglass with different frame and power.
I have received vc e10281-c2 correctly. But you have delivered wrong eye glasses for vc14477-c1 with wrong power.

Please send correct product (Vc14477-c1 black half rim rectangle glass) as soon as possible.
You people have already taken 11 days to deliver this wrong product.

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Mar 17, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Lenskart Customer Care's response Hi Jitendra, we apologize for the unpleasant experience. As discussed, your complaint has been raised. We will be placing the replacement order soon and update you with the order number. Please feel free to write to us for any assistance.

Verified Support

Feb 13, 2018

Lenskart Customer Care's response Hi Jitendra, as discussed, your order has been delivered to the store, please collect it and let us know if you need any assistance. We value your association with us.