[Resolved]  Lenskart — refer order id [protected]. order despatched without adhering to my power requirement

Yesterday i had placed order for power glass for my son through lenskart chat help. The complete chat attached for your reference. I had started the chat asking to order powerglass. I made the payment on assurance from him that power technician will contact me and power glass will be delivered to me. Proof avl in the attached chat.

Contacted customer care also. They are putting the blame on me and saying that i have ordered normal glasses. The order is made by ur rep through chat services. I shred the otp for him to access the order. I made the payment as told by him. Shared the power prescription with him and he told me dont worry at all and lenskart will take care of power req... And now you have send glass without adhering to the power and putting shamelessly the blame on me.

I want my money back and i am disappointed by the unprofessional behaviour i[censored]r so called specialist team.

I am attaching the screen shots of my chat with ur expert who assured me power glasses for your reference. Request pay back my damage because o[censored]r incapable expert team. They havegiven me, worst service which anyone can expect during a lockdown situation. Poor show lenskart...

Chat history is attached as "whatsapp chat with lenskart" file to this email.