[Resolved] Lenskart — refund for my transaction

anamika dhillon

from Patna, Bihar

Address:

NIT KURUKSHETRA, CAUVERY GIRLS HOSTEL, Kurukshetra, Haryana, 136119

On 27th july i have purchased frames from lenskart, in chandigarh. That was for rs 4446.. And i have paid them from phonepe app. My first transaction was declined but the amount was deducted from my account. And the second was was successful, so again 4446 rs were deduted. So the balance was deducted twice from my account on a single purchase.. But they have not refunded my amount till now. Instead, they are asking me again and again for the transaction id's.. Which i gave them but still, they have not initiated my refund

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Sep 7, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

Lenskart Customer Care's response Dear Anamika! We deeply regret the inconvenience caused. As discussed, we are working on your case and will definitely resolve it at the earliest. Request you to kindly check your email and revert so that we provide you with the best of our resolution.