[Resolved]  Lenskart — Refund: VR Punjab Mall - Fossil Eyeglasses #[protected]

Address:

Lenskart.com at VR Punjab Mall

Hi Team,

I have ordered 2 Eyeglasses from lenskart on 09/01/2023. Order placed at VR Punjab Mall - Fossil Eyeglasses #[protected] for Rs. 10304.00. I made the staff clear that I am travelling overseas on 14/01/2023. I did go to the store on 13/01/2023 and the glasses were ready but the power of my glasses were incorrect, they tried to convince me a lot it will be fine after you where it for couple of days but the end they were convinced that yes it was not right and was ready to cancel the order. Hence I requested a refund and return against those orders, they agreed and was advised that will be able to put a refund on 14/01 and they will do it on their end and send me an email (also I provided my number which I was using in India and my overseas number) and the whole procedure will take 1 week as I was travelling overseas. When rang on 14/01 to get a confirmation they advised they have some technical
Issues and they could not put a request to return. I asked my brother to go to the store and ask them about the refund and what I get to hear is we are in the process and your sister will be reciving an email. It has been a nightmare dealing with Lenskart and worst customer experience.

Kindly help me to get me my refund as soon as possible