[Resolved]  Lenskart — refusing to refund my amount

Address:400058

Lenskart recieved a payment on the 19th of september from me via online banking and the transaction was canceled but the amount was successfully transferred to them. I provided them with me bank transaction and details of the payment and they kept asking me to ask my bank to file a charge back which my bank said is not possible as they never refunded the money.
My complaint no. Which remains open for the last 25 days is 6802464
The transaction details are as follows
Payee[protected]
Payment id[protected]
Idbi bank india
When i asked lenskart to provide me the details of the refund they sent they were unable to do so. Please help me get my refund. It is almost a month and i have made countless calls to them and spent countselll hours with them. They constantly keep dropping my calls and not reply to my emails. This is fraud at a unbelievable level in our country.
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Nov 26, 2018
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2018
Lenskart Customer Care's response
Dear Tahleen! Please accept our apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. As per our telephonic conversation, we request you to kindly allow us some time so that we can investigate the concern and can give you an update at the earliest.
Verified Support
Oct 22, 2018
Lenskart Customer Care's response
Dear Tahleen!! As discussed with you, we are glad that you have received the payment from the bank. Please let us know for any further assistance required.
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