[Resolved] Lenskart — replacement issue

Sridhar Anakal

from Karnal, Haryana

Address:

585106

Billed in the name:-pradeep p wagale
On 03/08/2017 and
1) product id 119660
2) product id 113229

At belgaum and invoice no 600502
Here is issue with spects, i have been shown at gulbarga at your lenskart show room, they repaired it and returned, but issue is not solved, when i went to belgaum, visited to lenskart they have argued that why you have been shown there at gulbarga, when you have purchased in belgaum

Call to [protected]

+6 photos

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Jan 11, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2017

Lenskart Customer Care's response Dear Sridhar, we apologize for the inconvenience caused. We would like to inform you that the image of invoice that you shared with us is not clear so we are unable to track your order details. Kindly share your order number/contact number with us so that we can assist you better.

Dec 10, 2017

Updated by Sridhar Anakal Complaint no :- 5083907
Order i'd no:- [protected]
Bill by name :- pradeep. P
On 03/08/2017 at belgaum
Cell no [protected] (Contact this number itself)

The full frame has a faulty one, it has been checked at gulbarga, they did some repaired and said that it will replaced at belgaum it self, when i visited to belgaum they told that, why you have been shown at gulbarga when it is purchased at belgaum, like this they argued with a customer. That's why making complaint,
Kindly do the replacement as soon as possible

Verified Support

Dec 10, 2017

Lenskart Customer Care's response Dear Customer, Thanks for sharing the images of the product with us. Soon we will get it checked and update you on this.