[Resolved] Lenskart — return and refund not done for repetitive return requests

 
1 Review
India
 nirgh2001 on Jun 4, 2018
Order# [protected].
I requested return for both the products and refunds in original mode of payment but after return pending status lenskart changed to delivered ignoring return requests. Courier didnt contact me for return also.
Kindly take stringent steps for cheating against lenskart and courier.
Lenskart [protected].
[email protected]
Souvik [protected]
[protected]
Complaint marked as Resolved Jul 8, 2018

Complaint Status


[Jun 04, 2018] Lenskart customer support has been notified about the posted complaint.
Verified Support
Lenskart Customer Care's response, Jun 04, 2018
Dear Mr Ghosh, we apologize for the inconvenience caused. We tried calling you, however, couldn't connect. Kindly share any preferred time to call so that we can assist you better.
Updated by nirgh2001, Jun 04, 2018
Lenskart again tried to cheat. Instead of return and refund they are avoiding and bypassing.
Updated by nirgh2001, Jun 04, 2018
Dont understand why contact is required. Lenskart should return and refund my money taken.
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    Customer satisfaction rating
    87%
    Complaints
    652
    Pending
    39
    Resolved
    555
    phone
    +91 99 9989 9998
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    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    Lenskart - return and refund not done for repetitive return requests