[Resolved] Lenskart — rush code never accepted for me

Rahul Bhand

from Mumbai, Maharashtra

Address:

Flat no 3, Jambhulkar park, Lane no 6, Pimple Gurav, Pune, Maharashtra, 411061

I tried to place an order first on 28 june 2019 within 10 pm to 1 am as required by terms and conditions for rush code. But the error appeared as code can't be applied to the cart. Code was provided to me by app notification of lenskart. Next day i contacted lenskart and they don't accept their mistake. For them they only are right and i was lying as per their thoughts. They asked me to try once again. I wait for one more time and tried within 10pm to 1 am. Still it shows same error again. I have catched screenshots for both these attempts. Nobody believe and accept mistake. No help or remedy provided till now. It make me frustrate and now i want to share this as complaint to lenskart. You can see screenshots and video.

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Aug 9, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Lenskart Customer Care's response Dear Rahul, our apologies for the hassle with the purchase. We will surely help you out in the best possible way and we appreciate your understanding and patience.