[Resolved] Lenskart — scratches on lens

Sìddhãrth VErmã

from Mumbai, Maharashtra

Address:

Gian General Store , Lower Bazar ,Near Sai Sweets ,Hamirpur, Hamirpur, Himachal Pradesh, 177001

I bought spects. On 30 june, 2019 from lenskart outlet in elante chandigarh, the staff told me that the lens are scratch proof, but now i found that it was not true, my lens have scratches on it, so now what should i do? & there is 6 months warranty for scratches, so now what should i do? I don't want scratches on my lens. So, kindly take appropriate steps to help me, i shall be thankful to you.

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Oct 18, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2019

Lenskart Customer Care's response Dear Siddharth! We would like to make things right for you and we sincerely apologize for all the hassle. We request you to kindly share your order ID/Contact number so that we may assist you in a better way.

Verified Support

Sep 15, 2019

Lenskart Customer Care's response Dear Siddharth! Please share your order/ contact details at [protected]@lenskart.in so that we can look into it and help you in a better way.

Verified Support

Sep 17, 2019

Lenskart Customer Care's response Dear Siddharth! We request you to kindly share your order ID/Contact number at [protected]@lenskart.in so that we can look into it and help you in a better way.