[Resolved] Lenskart — spectacle lens frame crack and broken (manufacturer defect)

anandk80

from Chandigarh, Chandigarh

Address:

Pipe Line Road, Nashik, Maharashtra, 422007

On 13.03.19 at 6.00 pm my spectacle frame details : black full rim rectangle medium (Size-51) vincent chase air flex vc e11368 was got broken.

The frame brake incidence was so shameful and irritated me in front of my friend and colleagues

Also the lens kart nashik - college road shop has not register the complaints. They denied to register the complaints after proving the frame manufacturing defects to them.

Was this information helpful?

No (0)

Yes (0)

Apr 25, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2019

Lenskart Customer Care's response Dear Customer, Sorry to hear about the troubles with your order. We never want a Lenskart experience to leave a bad taste in your mouth. We request you to kindly share your order ID/contact number so that we may assist you in a better way.

Verified Support

Mar 15, 2019

Lenskart Customer Care's response Dear Customer, We are still awaiting your order details/contact number. Please share the same so that we can assist you better.

Verified Support

Mar 16, 2019

Lenskart Customer Care's response Dear Customer, We tried requested for your order ID/contact number on multiple occasions, however, didn't receive any response. Due to this, we are temporarily closing the case. In case you need any assistance, please do not hesitate to write to us at [protected]@lenskart.in

Related Lenskart reviews

View all 1643 Lenskart Reviews

Comments

Rajiv Dhankhar

from New Delhi, Delhi

I buy 02 specs from your NIT 5 Branch at Faridabad in Oct 2018. I handled then with care and always put them in box after usage. But now I found scratchs on both of the specs. I tried to call the NIT 5 showroom but the no which is on Lenskart site is not a valid no. I asked you to get my complaint and get the resolution don ASAP.