[Resolved] Lenskart — spectacular polish is not good

anshulbansal18

from Mumbai, Maharashtra

Address:

Ghaziabad, Uttar Pradesh, 201014

I have purchased a pair of spectacular in the beginning of 2018 or during last month of 2017. But due to bad quality of the specs, polish of the spectacular got erased. Second time around 20 days back, i have returned the old spec for replacement. But officer in charge of the showroom said golden spec are not in stock.

I told him, since the golden frames are out of stock, if by paying some marginal amount, i can purchase jj specs as well. Then he revert i have to pay rs. 6250/-.
I told j have already paid for the lenses as well as frame of vc and since product is not available at lenskart end... This is very hefty amount.
You are requested to please intervene and resolve the issue.
Regards
Ca. Anshul bansal

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Oct 27, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2018

Lenskart Customer Care's response Dear Anshul, Please accept our apology for this disappointment. We strive for efficiency and excellent service but it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience and greatly appreciate your understanding of this mistake. Please share your registered contact number with us so that we can call you to assist.

Verified Support

Sep 24, 2018

Lenskart Customer Care's response Dear Anshul, In order to assist you, your order details are required. Please share your registered contact number so that we can call you to assist with the best possible resolution.

Verified Support

Sep 25, 2018

Lenskart Customer Care's response Dear Anshul, Since, we didn't receive the required details from you which are necessary in order to assist you. Hence, we are closing this case as of now and it will be re-opened once you will revert us back.